We're here to help you make a difference

Welcome to the Benefit Mankind support center. If you need assistance with our donation app or have any questions about our charitable work, you’ve come to the right place.

App Support

Getting Started
  • How to download the app: Search for “Benefit Mankind” in your device’s app store
  • Creating an account: Sign up with your email address or phone number
  • Making your first donation: Choose a cause, enter amount, and complete payment securely
  • Viewing donation history: Access your profile to see all past donations

Common Issues

Payment Problems
  • Ensure your payment method is valid and has sufficient funds
  • Check your internet connection
  • Try using a different payment method
  • Contact your bank if payments are being declined
App Crashes or Freezing
  • Close and restart the app
  • Update to the latest version from the app store
  • Restart your device
  • Clear app cache (Android) or offload app (iOS)
Account Issues
  • Ensure you’re using the correct email
  • Contact support if account is locked

Donation Information

Payment Methods

We accept the following payment methods:

  • Credit and Debit Cards (Visa, Mastercard, American Express)
  • Apple Pay (iOS devices)
  • Google Pay (Android devices)
Donation Security
  • All payments are processed through secure, encrypted channels
  • We never store your full payment details
Tax Receipts

All donations are eligible for tax relief in the UK.

How to Delete Your Account

1000403913
Important Notice
Account deletion is permanent and cannot be undone. Please read the information below carefully before proceeding.
  1. Open the Benefit Mankind app on your mobile device
  2. Go to your Profile by tapping the profile icon
  3. Scroll down to Account Settings
  4. Tap “Delete Account” at the bottom of the settings
  5. Confirm your decision by following the on-screen prompts
  6. Your account will be deleted immediately

What Gets Deleted

Data That Will Be Removed:
  • Your full name and contact details
  • Profile picture and personal information
  • App preferences and settings
  • Push notification tokens
  • All personal account data
Data That Must Be Retained:

For legal compliance and administrative purposes, we must keep minimal donation records:

  • Personal Data Kept: User ID and email address only
  • Non-Personal Data: Donation amounts, project donations, donation dates, and transaction types

This information is required for financial auditing, tax compliance, and charity reporting regulations.

Contact Us

General Enquiries
For all general questions, please use our Contact Form and select General Enquiries from the dropdown.

In-App Support
For app-related issues or questions, please use our Contact Form and select In-App Support from the dropdown.

Phone Support
If you need to reach us by phone, please use our Contact Form and select Phone Support from the dropdown to request a callback.

Response Time & Availability
Our team aims to respond to all enquiries within 24 hours.
Phone support and call-backs are available Monday–Friday, 8 AM – 5 PM (GMT).